General Policies

Reason for a Policy page:

This page is to ensure clear communication of what is expected to uphold a positive working massage relationship.  This will be helpful to refer to when booking a massage, about my responsibilities to you, and how to be respectful to the flow of the therapist’s day and other appointments surrounding your scheduled time.

General Policies of Everyday Therapeutics Massage

  • Massage sessions are by appointment
  • To ensure a safe and comfortable experience our company does not book a first time client after dark.
  • Phone calls after 6 pm go to voicemail and returned the next day.
  • I can take text message appointments after we establish a rapport.
  • Payments are due at the time of massage unless it is a gift certificate or pre arranged agreements have been made. Gift Certificates will be marked if the tip has already been taken care of at the time of purchase.
  • Cash, Credit, and Checks are all accepted.
  • This practice follows a code of ethics set in place by the Pennsylvania State Board.
  • Arrive early for first appointment to fill out a simple form for my records, which are secured and not shared.

CONTRAINDICATIONS, reasons I can’t massage you

  • Skin Conditions~ rashes, ringworm, allergies to lotions, oils or scents, active impetigo
  • Acute Inflamnation~ any heat, redness, swelling or pain
  • Loss of Structural Integrity~ recent breaks, burns, sprains
  • Cardiovascular Disorders~ severe varicose veins, stroke, hypertension, hypotension, cardiac arrhythmias
  • Decreased Sensation~ diabetes, stroke, medication, nerve or spinal cord injury
  • Edema~ due to bacterial or viral infection, pitted edema, deep vein thrombosis, edema caused by cardiac liver, or kidney disease.
  •  Disease spread by circulation~ Lymphangitis, swollen lymph glands.
  •  Compromised Immunity~ elderly, cancer patients, conditions of chronic fatigue syndrome and lupus
  • Changes, Cancellations, No Shows, Late Arrivals, and Early Arrivals
  • Changes: The online scheduler allows you to change a date or time without contacting the office number or the massage therapist directly. If you scheduled at the office to receive any special you can make changes to the day/time but if you cancel the appointment then the special will no longer apply unless approved by ETM. Your massage therapist gets a text message about the change you have made online and will have 24 hour notice to be ready for your massage session.
    Cancellations: Less than 24 hour Cancellations or Schedule changes cannot be made online. You will have to contact the office or therapist directly. There is a $25 Cancellation fee under the 24 hours of your appointment time. This is due at your next appointment. If you have an outstanding gift certificate it will be deducted from those funds. The remainder of the money can be applied to your next appointment.
    No Shows: We understand everyone has a off day. The therapist has been waiting for you and worrying about you, at this point they have checked and double checked to make sure they did not make a mistake. Even though everyone is okay and it was a simple mistake you will be responsible for the full amount of the session. If you have an outstanding gift certificate the funds will be used and the remainder is applied to the next session. If we forgot about you, you would want a free massage! Guess what we would!
    Late Arrivals: Sometimes we can go with the flow and sometimes we just won’t have the time. It might just be a situation that the therapist can’t adjust the schedule to meet your 10-15 min late time. If you chat it up past your start time we may not be able to adjust our schedule and it will come off your scheduled time.
    Early Arrivals: 5 minute early arrival times is plenty for this type of business. 10min might be too early for the therapist depending on the day. Anything earlier just doesn’t go with the flow of our office or for the therapist. The therapist is usually busy preparing for your massage session by preparing the room, eating to ensure strength, relaxing, and they could need a little time to themselves. The 1/2 hour early arrivals, 20 minute early arrivals would be way too early unless approved by ETM or the therapist directly.